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Here you'll find the most frequently asked questions and details about our picnics, services, solutions, and processes.
Q: What guarantees my picnic date and time?
A: 50% of the total invoice amount is required to reserve the date and time.
Q: When are the picnic final charges and inventory deposits due?
A: The final invoice amount and the $150 inventory deposit is due 48 hours prior to the event. The deposit covers any blemishes and responsibility of the picnic inventory. If all looks good and blemish-free, the inventory deposit is refunded in 24 hours after the event.
Q: What all is included in the picnic?
A: All picnics include: set-up/clean up, decorations, and event styling.
A picnic table, candle holders with candles, table runner, rugs, pillows, floral, place setting: plates, utensils, linen napkins, and drinkware.
Q: Location, location, location?
A: Select one of our recommended locations or provide us with the location zip code of your event. Sometimes, we can not accommodate all location requests due to logistics, however; we'll do our best to accommodate the request. When dealing with mother nature "outdoors" we may not be able to navigate with all our equipment therefore we aim to keep our setup locations within 30 yards of delivery vehicle access. The recommended locations are tried and true and meet our setup requirements.
Q: Whom should I include in the guest count?
A: All guests who require a place setting, seating, and will consume food. Please keep in mind that our table sizes vary based on guest count.
Q: Will a staff member remain onsite during the picnic?
A: We respect your space therefore, we leave after you're settled in and return once your reservation ends. The client must remain on-site until the agreed end time and released by a Desert Bloom Picnics staff member. The client is responsible for all picnic inventory items. Should the client decide to leave earlier than arranged event end time with out notification, the deposit will be forfeited.
Q: What is the cancellation policy?
A: The picnic reservation is non - refundable. We are able to reschedule the picnic or issue a credit for future use upon receiving a 7 day written notice.
2-4 guests: no refunds. - less than 7 days, we charge a 50% cancellation fee, and same-day cancellations and no-shows will not receive credit.
4-8 guests: no refunds. less than 7 days, we charge a 50% cancellation fee, and same-day cancellations and no-shows will not receive credit.
8-12+ guests: no refunds. less than14 days, we charge a 50% cancellation fee, and same-day cancellations and no-shows will not receive credit.
Q: What is required for private events picnics i.e. backyards?
A: The client must provide us with an unloading parking spot, clear access to the event location, and must be a dry surface, additional fees may apply if requirements are not met.
* Please note, these policies are subject to change without notice.
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